DKB WRLD Refund and Return Policy
Effective date: August 2, 2026
Most DKB WRLD products are made to order. Please review the product description and size chart before purchasing. This policy is in addition to any consumer rights that cannot legally be excluded.
Seven-day return window
Please contact misfits@dkbwrld.com within 7 calendar days after delivery if:
The product is defective, damaged, or materially different from its description.
We supplied the wrong product, colour, or size.
You selected a size that does not fit and want to request a voluntary sizing return.
The seven-day period is DKB WRLD’s voluntary sizing-return window and preferred early reporting period. It does not shorten any longer right available under applicable consumer law.
Defective, damaged, or incorrect products
Include your order number, a description of the problem, and photographs where reasonably available.
If the product is confirmed defective, damaged before delivery, not as described, or incorrectly supplied, we will provide the remedy required by applicable law. This may be a replacement, repair, full refund, or partial refund.
DKB WRLD will cover or reimburse reasonable return shipping for confirmed defects or fulfilment errors. Do not return a product until we provide the correct return instructions.
Customer-selected size does not fit
If the size shown in your order confirmation does not fit, contact us within 7 calendar days after delivery.
The item must normally be:
Unworn except for a reasonable try-on.
Unwashed and unaltered.
Free from stains, scents, hair, or customer damage.
Returned with tags and accessories where reasonably possible.
The customer is responsible for return shipping on a voluntary sizing return. Original shipping charges are not refunded unless applicable law requires otherwise.
Once the item is received and approved, we will refund the eligible product price to the original payment method. We do not charge a restocking fee.
If DKB WRLD sent a different size from the order confirmation, it is a fulfilment error and DKB WRLD is responsible for reasonable return costs.
U.K. customers
This policy does not limit U.K. statutory rights.
For eligible standard, non-personalised goods purchased online, U.K. customers may generally cancel without giving a reason by notifying us within 14 days after delivery and returning the goods within a further 14 days.
U.K. customers may generally reject goods that are faulty, not as described, or incorrectly supplied within 30 days after delivery for a full refund, with additional rights continuing afterward.
Producing a standard DKB WRLD design after an order is placed does not automatically make it personalised. Products made to an individual customer’s specifications may be excluded from change-of-mind cancellation rights but remain covered for defects and fulfilment errors.
Australia and New Zealand
Nothing in this policy excludes, restricts, or modifies rights that cannot legally be excluded under the Australian Consumer Law.
Nothing in this policy limits rights under New Zealand’s Consumer Guarantees Act 1993 or Fair Trading Act 1986.
The seven-day request is not a legal claim deadline for faulty, unsafe, misdescribed, or wrongly supplied goods in Australia or New Zealand.
Other statutory rights
Customers in Canada, the United States, and other locations may have additional federal, state, provincial, territorial, or local rights. Those rights remain available where they are more favourable than this policy.
Items excluded from voluntary change-of-mind returns
Except where mandatory law provides otherwise, we do not accept voluntary returns for:
Personalised products made to individual specifications.
Used, washed, altered, or customer-damaged products.
Mugs or drinkware that have been used.
Digital downloads after access or download has begun with any required consent.
Gift cards.
Clearly disclosed final-sale products where such restrictions are lawful.
These exclusions do not remove rights concerning defects, safety, misdescription, or DKB WRLD fulfilment errors.
How to request a return
Email misfits@dkbwrld.com.
Use the subject “Return Request — [order number].”
State the product, issue, delivery date, and preferred remedy.
Wait for the correct return address and instructions.
Retain tracking or proof of postage.
Products may be fulfilled from different facilities. Do not return an item to the sender address without authorisation.
Refund timing
Approved refunds are issued to the original payment method. We aim to initiate refunds within 5–10 business days after approval or receipt of the return. Your bank or payment provider may require additional processing time.
Where applicable law requires a shorter deadline, that deadline applies.
Cancellations and address changes
Contact us immediately if you need to cancel an order or correct an address. Products may enter production quickly, so changes cannot be guaranteed after production begins.
Contact
Email: misfits@dkbwrld.com
Website: https://dkbwrld.com